Refund policy
Refund & Return Policy
At Sexy Precious, we prioritize your satisfaction and safety. Due to the intimate nature of our products, we have a strict return policy designed to protect your privacy and maintain hygiene standards.
🔄 Returns
We only accept returns in the following situations:
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You received a damaged or defective item
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You received the wrong product
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The item is unopened, unused, and in its original sealed packaging
📩 To request a return, email us at returns@sexyprecious.com within 7 days of delivery. Include your order number and a clear photo of the issue.
Once approved, return the item within 14 days of your delivery date.
🚫 Non-Returnable Items
We do not accept returns for:
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Opened or used items
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Items removed from sealed packaging
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Lubes, creams, or any consumables
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Lingerie and apparel
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Clearance items
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Gift cards
This policy is in place for health and hygiene reasons.
💰 Refunds
If your return is approved and received in acceptable condition, we’ll refund the item to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the error was ours.
🔁 Exchanges
We replace items only if defective or damaged. For the same item replacement, email returns@sexyprecious.com with your order number and issue.
🚚 Return Shipping
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If the return is due to our error, we’ll cover the return shipping.
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Otherwise, the buyer is responsible for return shipping.
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Use a trackable shipping method for your protection.
🌍 Canada & USA Orders
We currently ship only to Canada and the United States. This policy applies equally to both regions. We are not responsible for customs delays or charges.
💬 Questions?
If you have any questions about your order or our return policy, contact us: